We’re Here to Help

If you have any questions about your order, our hair collections, or becoming a Dando ambassador, our team is here to help.

We aim to respond to all enquiries within 24 hours. 

 

Follow our social media pages to stay connected!
@dandohair on Instagram

@dandohair On TikTok

Tag us in your posts!

Customer Support

For order enquiries, product questions, or general support.

info@dandohair.com

Please include your order number when contacting us so we can assist you as quickly as possible.

Collaborations & Brand Enquiries

 

• You must already follow Dando Hair on social media.
• You must be active on both Instagram and TikTok.
• A minimum of 3,000 followers on Instagram and 1,000 followers on TikTok.
• Genuine engagement with your audience. We want to work with people who truly love our brand and what we stand for.

Please note:

• We do not send international PR.
• We do not offer free hair on request.
• Creators outside the UK can apply for our affiliate program only.

Enquiries that don't meet these requirements may not receive a reply. If you do, email us with your social handles at:

angelsdestini@dandohair.com

Response Time

 

Our team aims to respond to all enquiries within 24 hours (Monday–Friday). 

Order Processing

Each Dando wig is carefully crafted to order to ensure the highest quality and finish.

Standard Orders

Please allow 3–5 business days for wig construction. Once completed, wigs are shipped from our main manufacturing headquarters to our UK service centre for quality control.

This process typically takes around 4 working days. Once the wig arrives at our UK service centre, it is checked and inspected before being dispatched to the customer via next-day delivery.

Priority Express Orders

who select our Priority Express service will have their wig prioritised for construction, typically completed within 1–3 business days. To speed up delivery, these orders are shipped directly from our main factory to the customer.

As Priority Express orders bypass our UK inspection process, customers selecting this option acknowledge that the wig will be dispatched directly from our manufacturing facility. By choosing this service, customers also accept responsibility for any issues that may occur during transit, including lost or damaged parcels.

Shipping Times

Delivery times may vary depending on your location and the shipping option selected at checkout.

Shipping Updates

Once your order has been dispatched, you will receive a tracking email with your delivery information.

Returns & Exchanges

Due to hygiene reasons, wigs, bundles and closures cannot be returned or exchanged once used. 

Need More Help With Your Order?

Please include your order number when contacting us so we can assist you quickly.