We’re Here to Help

If you have any questions about your order, our hair collections, or becoming a Dando ambassador, our team is here to help.

We aim to respond to all enquiries within 24 hours. 

 

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@itsdandobby on Instagram

@dandohair On TikTok

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Customer Support

For order enquiries, product questions, or general support.

info@dandohair.com

Please include your order number when contacting us so we can assist you as quickly as possible.

 

Collaborations & Brand Enquiries

For influencer partnerships, brand collaborations, press or business enquiries.

angelsdestini@dandohair.com

 

Response Time

 

Our team aims to respond to all enquiries within 24 hours (Monday–Friday). 

Before You Contact Us

Many answers can be found below.

Order Processing

Each Dando wig is carefully crafted to order to ensure the highest quality and finish.

Standard Orders

Please allow 3–5 business days for wig construction. Once completed, wigs are shipped from our main manufacturing headquarters to our UK service centre for quality control.

This process typically takes around 4 working days. Once the wig arrives at our UK service centre, it is checked and inspected before being dispatched to the customer via next-day delivery.

Priority Express Orders

who select our Priority Express service will have their wig prioritised for construction, typically completed within 1–3 business days. To speed up delivery, these orders are shipped directly from our main factory to the customer.

As Priority Express orders bypass our UK inspection process, customers selecting this option acknowledge that the wig will be dispatched directly from our manufacturing facility. By choosing this service, customers also accept responsibility for any issues that may occur during transit, including lost or damaged parcels.

Shipping Times

Delivery times may vary depending on your location and the shipping option selected at checkout.

Shipping Updates

Once your order has been dispatched, you will receive a tracking email with your delivery information.

Returns & Exchanges

Due to hygiene reasons, wigs, bundles and closures cannot be returned or exchanged unless faulty.

Need More Help With Your Order?

Please include your order number when contacting us so we can assist you quickly.